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How do I cancel my order?
You will have the option to cancel your order in your confirmation email. You can also contact our customer services team on [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be cancell
What is the tree planting initiative associated with guitar purchases?
We partner with third-party organizations to plant and protect endangered tree species. This initiative ensures a continuous cycle of tree planting, contributing to environmental conservation and sustainability. It is a positive charity gesture to su
Can I pick up my guitar order on a specific date and try it before taking it away?
Yes, you can arrange to pick up your guitar order on a specific date and try it out before taking it with you. Simply coordinate with our team to confirm the availability of your preferred date and time slot.
Will my guitar order be shipped in the case I ordered?
Your guitar will be shipped in the case you ordered. Sometimes, our system might send separate shipping emails for items, but both items are typically included under one tracking number.